Privacy Policy

Last updated: February 2026

At Testfly ("we," "our," or "us"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and website.

Information We Collect

We collect information that you provide directly to us, as well as information collected automatically when you use our services.

Information You Provide

  • Account information: Name, email address, and password when you create an account.
  • Organization details: Company name and team information for workspace setup.
  • Payment information: Billing details processed securely through our payment provider. We do not store credit card numbers on our servers.
  • Communications: Messages you send to us through contact forms, email, or support channels.

Information Collected Automatically

  • Usage data: Pages visited, features used, and actions taken within the platform.
  • Device information: Browser type, operating system, and device identifiers.
  • Log data: IP addresses, access times, and referring URLs.
  • Recording data: User flow recordings that you choose to capture using the Testfly browser extension. These recordings are stored securely and are only accessible to members of your organization.

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Testfly platform.
  • Generate living specs and run behavioral comparisons on your behalf.
  • Process transactions and send related information.
  • Send technical notices, updates, and administrative messages.
  • Respond to your comments, questions, and support requests.
  • Monitor and analyze trends, usage, and activities to improve user experience.
  • Detect, investigate, and prevent fraudulent or unauthorized activity.

Data Storage and Security

Your data is stored on secure, encrypted servers. We use industry-standard security measures including TLS encryption in transit and AES-256 encryption at rest. Recording data and generated specs are isolated per organization with strict access controls.

We retain your data for as long as your account is active or as needed to provide you services. You can request deletion of your data at any time.

Third Parties

We do not sell your personal information. We may share information with third parties only in the following circumstances:

  • Service providers: We work with vendors who help us operate the platform (hosting, analytics, payment processing). These providers are contractually bound to protect your data.
  • AI processing: Recordings may be processed by AI models to generate living specs. This processing is done securely, and your data is not used to train third-party models.
  • Legal requirements: We may disclose information if required by law, regulation, or legal process.
  • Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

Cookies

We use essential cookies to keep you signed in and remember your preferences. We use analytics cookies to understand how visitors interact with our website. You can control cookie preferences through your browser settings.

  • Essential cookies: Required for authentication and core functionality. Cannot be disabled.
  • Analytics cookies: Help us understand usage patterns. Can be opted out of.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data.
  • Export: Request a portable copy of your data in a standard format.
  • Objection: Object to certain types of processing.

To exercise any of these rights, contact us at privacy@testfly.com.

Contact

If you have questions about this Privacy Policy or our data practices, please contact us: